FREQUENTLY ASKED QUESTIONS
FAQ
Here you will find answers to frequently asked questions about our online shop, registration, ordering, payment and shipping.
Customer Account & Registration
Who can order from your online shop?
Our online shop is intended for business customers and professional retailers. Registration as a trade customer is required for full access to our product range.
How do I register as a trade customer?
Please use our trade customer registration form. After reviewing your details, we will activate your customer account for our B2B online shop.
Why can’t I see prices or products without logging in?
As our range is exclusively intended for business customers, products and purchasing conditions are only visible after successful login.
Orders & Minimum Order Value
Is there a minimum order value?
Yes. The minimum order value is €30.00.
Can I combine different products in one order?
Yes. You can combine different products and product groups within a single order.
Are all products shown in the shop available immediately?
Availability is displayed directly on the respective product page. Please note that gemstones and natural products may show natural variations in color, structure and shape.
Shipping & Delivery
How much are the shipping costs within Germany?
Whenever possible, we ship economically via DHL Kleinpaket for €3.95. For larger shipments, shipping costs depend on the parcel weight.
How much are the shipping costs for international deliveries?
For deliveries outside Germany, shipping costs are calculated based on the actual costs incurred. Postage, packaging and insurance are included.
Which shipping provider do you use?
We ship our parcels with DHL.
How long does delivery take?
Unless a different delivery time is stated for the product, delivery within Germany usually takes 1–2 working days and international deliveries approximately 2–3 working days after receipt of payment.
Can I collect my order in person?
Yes. For collection, we will inform you by email as soon as your goods are ready. No shipping costs are charged for collection.
Payment
Which payment methods are available within Germany?
Depending on the agreement, payment can be made in cash upon collection, by advance bank transfer, direct debit, cash on delivery or payment upon receipt of invoice.
Which payment methods are available for international deliveries?
For international deliveries, payment can be made in cash upon collection or by advance bank transfer.
Products & Gemstones
Why may gemstones differ from the product photos?
Gemstones are natural products. Therefore, color, pattern, structure, transparency and shape may vary slightly. These natural variations make each piece unique.
Are the stated sizes exact?
Minor variations may occur with natural products. Dimensions and size information refer to the respective product description.
Contact & Advice
Can I contact you personally if I have any questions?
Of course. If you have any questions about products, orders or our range, we are happy to assist you personally.